DW_SUPPORT / OPEN CHANNEL
NEED
A SIGNAL?
Check the field notes or send your own problem directly to the community team.
FIELD NOTES / FAQ
QUICK ANSWERS
ACCOUNT / 01I cannot sign in
Confirm your email first, check whether Caps Lock is enabled, and try your username as well as your email address. After five failed attempts, wait 15 minutes.
PROFILE / 02Why can’t I change my username?
A username can be changed once every seven days. The exact next available date is shown in your account panel.
FORUM / 03What should I do after a ban or kick?
The forum notice shows the reason, time remaining, and exact expiry. If you believe the action was incorrect, send a support ticket below.
CHAT / 04An attachment will not send
Check the file size and format, then retry on a stable connection. Files larger than 25 MB are rejected by the server.
SUPPORT / NEW REPORT